Senior UX Designer —
Truist Bank (May 2022 – Present)

• Led UX design for consumer-facing
investment experiences, partnering
with product and engineering to deliver
intuitive, high-impact solutions.

• Redesigned Document Center
experience, improving content
findability and reducing customer
friction

• Defined product-context
strategy to align financial products with
user intent, increasing deposit
conversion opportunities

• Drove design decisions through
research insights, ensuring solutions
addressed real customer needs

• Created wireframes, prototypes,
and user flows to rapidly iterate and
validate concepts

• Communicated design intent through
storytelling, aligning stakeholders and
accelerating execution

• Leveraged AI tools (CoPilot) to
accelerate ideation and design
workflows

• Operated effectively in
ambiguous environments, guiding
direction and driving
clarity across teams

UX Designer — VF Corporation (Feb 2022 – May 2022)

• Designed scalable e-commerce
experiences across white-label
platforms, improving usability and
consistency.

• Designed white-label
ecommerce solution that streamlined
checkout and reduced user friction

• Translated research insights
into scalable design solutions across
multiple brands

• Rapidly iterated on wireframes
and prototypes to validate concepts

• Partnered with cross-functional teams
to align on design direction and
execution

• Creating engaging, consumer-facing
experiences across white-label
platforms

• Communicating design
intent clearly to stakeholders through
visuals and storytelling craftsmanship

• Navigating ambiguity with clarity,
helping define emerging product
spaces

Senior VUI Designer —
Truist Bank (July 2021 – Feb 2022)

• Defined conversational UX strategy
for voice and chat experiences, shaping
next-generation customer interactions.

• Developed end-to-end chatbot
strategy from scratch, influencing
future conversational experience
direction

• Designed conversation
flows and user journeys to simplify
complex financial tasks

• Collaborated with product and
engineering to deliver voice-first
solutions

• Applied systems thinking to create
scalable conversational frameworks

Product Designer —
Wells Fargo (2020 – July 2021)

• Delivered user-centered digital
banking experiences to improve
engagement and usability.

• Introduced guided onboarding
checklist, increasing customer
engagement and task completion

• Designed COVID-19 business assistance
experiences, improving clarity and
access to financial relief resources

• Created wireframes,
prototypes, and flows to support rapid iteration and validation

• Partnered with cross-functional teams
to align on product direction and
delivery

UX Designer — Sealed Air (2019 – 2020)

• Designed self-service digital
experiences to improve efficiency and
reduce support dependency.

• Designed self-service
customer journeys that reduced
reliance on support channels

• Conducted research and synthesized
insights to inform product decisions

• Created user flows, wireframes, and
prototypes within Agile environments

• Collaborated cross-functionally
to deliver solutions from concept
through execution

UI Designer — Electric Power Research Institute (2019)

• Enhanced enterprise platforms
through improved usability and
thoughtful interface design.

• Improved navigation and
homepage structure, increasing
usability and client satisfaction

• Created high-quality UI
designs with strong attention to detail
and craftsmanship

• Applied systems thinking
to simplify complex platforms

• Communicated design intent through
visual storytelling and design artifacts